School
Hot Lunch​ FAQs
1.How does the hot lunch program work?
Our school hot lunch program provides fresh, nutritious, and kid-friendly meals delivered directly to your child’s school. Parents can pre-order meals through our online ordering system, selecting from our rotating menu of daily options.
2.How do I place an order?
Orders can be placed online through our ordering page by selecting your child’s school, choosing meal dates, and completing payment. Orders must be placed by the deadline announced on the school website.
3.Can I customize my child’s meal?
Yes, we can accommodate meal customization for students! Please let us know any specific preferences or restrictions, and we'll do our best to adjust the meal accordingly.
4.What if my child is absent on a scheduled lunch day?
Unfortunately, we are unable to provide a refund for last-minute cancellations. Parents are welcome to pick up their children's meal after the scheduled delivery time. We apologize for any inconvenience and appreciate your understanding.
5.How are meals delivered?
Our team delivers meals directly to your child’s school and distributes them according to the school’s lunchtime schedule. Meals are individually packaged to ensure freshness and hygiene.
6.Can I make changes to my order?
Changes or cancellations must be made by 48 hours before delivery by contacting our customer service team.
7.What payment methods do you accept?
We accept PayPal, Apple Pay, and credit card payments. Payment is required at the time of ordering to confirm your child's meals. Please note that service fees apply for credit card and PayPal payments. Thank you for your understanding!